Orders & Shipping

Shipping

	Cost	Shipping time
Standard	$5 or FREE when you spend over $49	3 - 6 business days
Expedited	Temporary unavailable	Temporary unavailable
Express	Temporary unavailable	Temporary unavailable

Expedited & Express Shipping

*With Expedited or Express Shipping, if your order is placed after 2pm (EST) please add one business day. Orders placed on weekends and holidays will be processed the next business day.

Please note - not all items are eligible for Expedited or Express Shipping. If some of your items are not available for Expedited or Express Shipping, they will automatically be sent to you via Standard Shipping.

Expedited and Express Shipping is available to physical addresses in the Continental US only. Sorry we cannot ship Expedited or Express to a PO Box or an APO Box.

How do I track my order?

You can keep an eye on your parcel’s progress by clicking on the ‘track order’ link at the top of your shipping confirmation email, but please allow up to 24 hours for the tracking information to appear.

Don’t have access to your email? No problem! Log in to your account, click on the person icon in the top-right corner of our website, and select ‘Order history’ – you will be able to access the tracking information by clicking into your order.

Where is my item?

Your account will be in the know! Log in, click on the person icon in the top-right corner of our website, and select ‘Order history’. Then click into the relevant order to find out the latest updates on your items, including pre-orders.

If your account doesn’t have all the information you are after, please feel free to contact us with your order number.

My order hasn’t arrived, what do I do?

Check your tracking information for the latest updates about your order (see ‘How do I track my order?’ for more details). If you still have questions after this, contact us with your order number, and we’ll be happy to look into this further.

Split Shipment

Only the standard shipping option is available for shipping when using Apple Pay Express.

Help! I’ve forgotten my password

Head on up to the top-right corner of our website and click on the person icon, followed by ‘Log in’. Once you enter your email address and click ‘Continue’, we will email you a 6-digit login code. Make sure you keep the page open as, once you receive the code, you can enter it here and click ‘Submit’ to log in.

Login code emails normally arrive nice and quickly but, if you haven’t received anything within 10 minutes, please check your junk or spam email folder, since they can occasionally hide here.

How do I update my shipping address?

To change or add an address in your account, please follow the steps below:

• Log in to your account

• Click on the person icon in the top-right corner of our website

• Select ‘My account’ from the list that appears.

• Coast your cursor back to the top-right corner and click on the downward pointing arrow (next to your initials).

• Select ‘Profile’ to see your account details, including saved addresses.

• Click the pen icon next to the information you wish to edit or click ‘+ Add’ to add a new address.

How do I change or cancel my order

Orders move swiftly, so please contact us as soon as you can to cancel an order. We’ll try our best, but we can’t make any guarantees, as the order may have already been processed. This also means that we can’t make any changes to your order.

If your order has been processed, please send it back once it is received. To find more details about returning items, take a peek at ‘How do I return my order?’ and our returns policy.

Once we've heard from you that you wish to cancel an order, any sum charged will be re-credited to your account within 21 days of the date of return, provided the goods you return are in the same condition that they were when delivered to you.

I haven’t received a confirmation email

Please check your junk or spam folder, as these emails sometimes like to go incognito! If it’s not there, please contact us with your order number and we will be happy to look into it further.

Your email will have been sent from [email protected], so please add this to your safe sender list.

How do I order an gift card?

Head over to our Gift Card page to order an e-gift card! Only one email address can be used per order so, if you’re sending Gift Cards to multiple lucky recipients, please place separate orders.

How do I send an order as a gift?

Log in to your account, choose your gift, and click ‘Checkout now’. To enter the lucky recipient’s name and shipping address, select ‘Use a new address’ in the ‘Saved addresses’ drop-down box. This is found in the ‘Shipping address’ section.

If you have previously saved the recipients address, this will appear in the drop-down list. Only one shipping address can be used per order so, if you’re sending gifts to multiple people, you’ll need to place a separate order for each address.

Please note that pricing will be included on the paperwork added to the parcel.

Do you offer a gift wrapping service

We don’t currently offer a gift-wrapping service. Please don’t get wrapped up in it…

Will you be getting any more stock?

If we’re expecting further stock, items will be available to pre-order. Otherwise, we do receive returns daily, so keep an eye on our website as the item you’re looking for may reappear!

How can I change my marketing preferences?

Please contact us with your request. Don’t forget to include your full name, address and email so that our customer service team can help you!

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