Returns and refunds
How do I return my order?
How do I return my order?
Returns are free for orders placed within the US. To return an item, follow these simple steps:
Click here to register and create a return
1. Visit our online returns portal where you can register your return and create your returns label.
• Enter your order number and delivery postcode or email address to identify your order.
2. Select items to return
• Tick the item(s) you wish to return from your order list and select a return reason.
3. Choose your return method
• Select your preferred method from the carrier list (a printer may be required)
• Your label or code will be emailed to you, once your return has been registered.
4. Pack and drop off your returns
• Complete the returns section of the paper insert that came with your order and include it in your parcel.
• Pack your items securely, removing any old address labels.
• Take your parcel to your chosen drop-off point.
• Follow the instructions for your selected method:
(i) Print in store: scan your QR code at the in-store drop-off point.
(ii) Print at home: show the QR code to the counter assistant and hand them your parcel.
Please allow up to 21 days for your returned parcel to reach us. Don’t worry, we’ll send you an email as soon as your refund
has been processed and it will show on your account within 7 – 10 business days from this point.
For more information, please refer to our returns policy.
What's your returns policy?
What's your returns policy?
We operate a free returns policy for orders made directly through Boden. If you return an item in its original condition within 45-days of shipment, we’ll give you back the amount you paid for the item (please see exclusions below). If you return an item in its original condition after 45-days of shipment, we’ll give you a Boden account credit for the amount that you paid for the item. Your refund will be adjusted according to any offer or discount applied to your order.
Exclusions - the following are non-refundable:
· Final Sale items (the discounts on our Final Sale items are so good that we are unable to accept returns)
· Swimwear, if the hygiene strips have been removed.
· Earrings, if the internal packaging seal has been broken.
What's your 365-day Quality Guarantee?
What's your 365-day Quality Guarantee?
After our standard 45-day return period, you can return anything that does not meet our quality standards up until one year from shipping, for a Boden account credit. With faulty items you’ll have the options below:
· Within 6 months – we’ll refund your item and you're welcome to place a new order (subject to availability).
· From 6-12 months – we’ll credit your Boden account for the amount paid. Account credit can be used on any future order, including sale items.
If you originally purchased with a discount or offer, we will adjust the refund accordingly.
Do you offer exchanges?
Do you offer exchanges?
We don’t offer exchanges, but there’s no need to worry. Simply return your item(s) for a refund and place a new order online, where you can see up-to-date stock and delivery information. To find more details about returning items, take a look at ‘How do I return my order?’ and our returns policy.
How long does it take to process my returns?
How long does it take to process my returns?
Returned parcels can take up to 21 days to reach us from the date they’re sent back. Keep an eye out for your return notification emails to stay in the loop and, don’t worry, as we’ll pop you an email when your return is completed. Any refund applied to a credit or debit card will appear on your statement within 7 - 10 business days from the date it was processed.
If you don’t hear from us within 21 days of sending your items back, please contact us with your order number and the details about which items you sent back.
Can I return more than one order in a parcel?
Can I return more than one order in a parcel?
Please return one order at a time. Use our online returns portal to create free, easy and convenient returns.
Where should I send my return?
Where should I send my return?
Boden Returns Department
180 Armstrong Road
Pittston, PA 18640-9628
How do I track my return?
How do I track my return?
If you’ve returned your parcel via our Returns Hub, you can track your return by clicking on the link in your email. Don’t forget to check your junk folder if you’ve not received any and add us to your safe sender list. Alternatively, enter your order number and ZIP code or email address here.
It may take a day or two from mailing your parcel for the first update to show. No need to worry though, as we’ll pop you an email when your return has been processed.
Returns can take up to 21 days to be completed, and we’ll send an email as soon as we've processed your item(s)
Lost your returns form, or need another (for an additional return)?
Lost your returns form, or need another (for an additional return)?
Don’t despair! You can print a copy of your order from your online account. Alternatively, a note with the following information will do:
1. Your name, address, and phone number.
2. Your order number.
3. Item code(s) and reason for the return(s).
How do I return a gift that I received?
How do I return a gift that I received?
If you have received a gift from Boden that’s not your cup of tea, please contact us with your order number to hand, and we will be happy to look into this further. Just so you know, we will need to keep the ‘gift giver’ informed.
Will I lose my offer if I return an item?
Will I lose my offer if I return an item?
Offers are applied to each item, so any discount received will still apply to the items you keep. Any items returned will be refunded at what you paid for the item (after discount), as per our returns policy. Take a look at your offer terms & conditions for more information.